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Professional Services

Business Requirements Analyst

February 7, 2022

Responsibilities


Strategy and Planning

  • Collaborate with project managers and project sponsors to determine project scope and vision.
  • Clearly identify project stakeholders and establish user classes, as well as their characteristics.
  • Conduct interviews to gather user requirements through workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
  • Identify and establish the scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
  • Work with stakeholders and the project team to prioritize collected requirements.
  • Research, review, and analyze the effectiveness and efficiency of existing requirements gathering processes and develop strategies for enhancing or further leveraging these processes.


Acquisition and Deployment

  • Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts.
  • Participate in the QA of purchased solutions to ensure that the features and functions have been enabled and optimized.
  • Participate in the selection of any requirements documentation software solutions that the organization may opt to use.


Operational Management

  • Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
  • Develop and utilize standard templates to accurately and concisely write requirements specifications.
  • Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/the project team.
  • Where applicable, develop prototypes of interfaces and attributes based on the user requirements.
  • Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
  • Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
  • Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
  • Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
  • Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
  • Provide guidance and/or instruction to junior staff members.


Position Requirements


Formal Education and Certification

  • College diploma or university degree in the field of business administration, computer science, finance, or information systems and two to five years of related work experience.


Knowledge and Experience

  • Demonstrated knowledge of the organization’s core business process and operations.
  • Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
  • Experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
  • Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
  • Ability to apply statistical and other research methods into systems, issues, and products as required.
  • Clear understanding of product management and market placement.
  • Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
  • Understanding of application development and software development life cycle concepts.
  • Working knowledge of network and PC operating systems
  • Working knowledge of current network hardware, protocols, and standards.
  • Extensive experience with the organization’s core software applications, including SalesForce, ERP, SAP, PeopleSoft, ServiceNow, MS Office
  • Excellent understanding of the organization’s goals and objectives.


Personal Attributes

  • Ability to exercise independent judgment and take action on it.
  • Excellent analytical, mathematical, and creative problem-solving skills.
  • Excellent listening, interpersonal, written, and oral communication skills.
  • Logical and efficient, with keen attention to detail. 
  • Highly self-motivated and directed.
  • Ability to effectively prioritize and execute tasks while under pressure.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.


Work Conditions

  • Occasional evening and weekend work to meet deadlines.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals. 

Ideal Experiences

  • Must have performed process mapping for two (2) Information Technology projects for public-sector, preferably health or human services programs 
  • Must have performed documentation of business-technology solution architecture, technology/data integration or solution implementation for two (2) discrete Information Technology projects. 
  • Must have performed at least two (2) discrete projects in the past three (3) years in providing hands-on, outcome-based, transformational work on functional and non-functional requirements elicitation and documentation for public-sector, preferably health and human services agency

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