The City Innovate Professional Services team’s goal is to provide all of our customers with a world-class implementation experience with our products which will ultimately lead to even higher levels of customer satisfaction and retention.
The Sr. Consultant, Professional Services will be responsible and accountable for all practices within the overall Professional Services department, a new department that is being formed to provide technical account management and consulting services to our government clientele.
The Sr. Consultant, Professional Services will primarily be responsible for for successful client implementations of City Innovate’s product lines. He/She must be a strong executive leader who can both personally deliver consistent, predictable, and high-quality results as well as lead a team to do the same. He/She must possess experience and strength in the areas of complex project management, particularly for enterprise software products.
Professional Services financial measurement and management, team leadership and development, problem-solving, and process definition and improvement.
If you have a passion for technology and problem-solving, thrive in a collaborative environment, have a pioneering spirit, and jump at the opportunity for new challenges, City Innovate may be a fit for you.
ESSENTIAL DUTIES & RESPONSIBILITIES
Work on client billable consulting projects. Work with the Co CEOs on the implementation methodology for Professional Services. City Innovate's success is driven by repeatable and scalable processes, and an implementation methodology that is repeatable, scalable, and efficient is of paramount importance for the Professional Services business overall. It must also be updated over time as the product or other factors change.
Provide guidance and serve as an escalation point to the team and serve as a liaison with other organizations within City Innovate.
Keep C-level personnel informed of critical and high-visibility issues on a regular basis.
Consistently demonstrate City Innovate’s values: Respect, Integrity, Drive-to-Excellence, Results Orientation, Winning Attitude, and Hard Work.
KNOWLEDGE, SKILLS & ABILITIES
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.