Getting to Know You: Building Relationships with City Businesses

Government:

City of Takoma Park

Category:

Communications, CRM / Application Management, Data Collection, Mobile App, Natural Language Processing, Process Improvement, Resilience

Budget:

Budget Not Determined Yet

Procurement Method:

RFP
View doc

Application Period:

October 16, 2019 - December 1, 2019

Q&A Period:

October 16, 2019 - November 6, 2019

Challenge

The City of Takoma Park, MD is seeking a comprehensive and effective solution to identify and engage Takoma Park businesses for our City staff.

Background

Currently, business licenses are applied for and approved by the State of Maryland.  Business registration and filing can be done online.  The City of Takoma Park does not receive any confirmation or update on new businesses coming into the City or any businesses closing.  Additionally, the State of Maryland does not share business registration information with the County or the City. Therefore, the City does not have a comprehensive list of businesses that are located in Takoma Park.  There are two business associations that account for about 2/3 of retail businesses, but there is no additional information for retail businesses not connected to the business associations and no information on service or home-based businesses such as consultants, professional services, or artists.

This results in:
  •  No comprehensive list of Takoma Park businesses
  • No universal communication channel between the City and the businesses 
  • Virtually no business interaction with the City unless initiated by a resident complaint or payment transaction
  • No support for Takoma Park businesses to develop and grow
  • Lack of knowledge and understanding of business needs
  • Lack of outreach to businesses to participate in City programs and opportunities as they arise

Requirements & Outcome

 The City of Takoma Park's Housing and Community Development Department seeks a solution with the following outcomes: 

  • Increased engagement between businesses and City staff
  • A solution that provides a comprehensive list of Takoma Park businesses and their contact information
  • A solution that utilizes the State of Maryland business registration data
  • A solution that can be scaled to the County and include County business data
  • Ability to send communication to all Takoma park businesses through one vehicle
  • Ability for businesses to contact the City for assistance and services
  • Software with language capability