Video Chat For City Job Applicants


City of Long Beach


Communications, Digitization, Mobility, Process Improvement, Resident Engagment


Budget Exists

Procurement Method:

Informal RFP
View doc

Application Period:

October 16, 2019


November 20, 2019 3:59 PM

Q&A Period:

October 16, 2019 - November 5, 2019


The Long Beach Civil Service Department is seeking user-friendly and customer service-oriented solution to provide virtual personalized assistance for our City job applicants.


Providing in-person assistance for job applications is challenging and inconvenient to the public. Possible solution: allow job applicants the ability to seek assistance via video chat. Job applicants need a face-to-face individualize help with staff. Every job applicants' needs vary.

Requirements & Outcome

The Civil Service department seeks a solution that would have the following outcomes:

  • Ability for job applicants to get their questions answered quickly
  • Ability to interact with a live person in real time 
  • Ability to share screens
  • Ability to video chat conference and assist