AI/ML, Data Analytics, Natural Language Processing, Open Gov, User Research
October 6, 2020
November 2, 2020
October 6, 2020 - October 20, 2020
The Coral Gables Smart City Hub (SC Hub) is an award-winning public platform that provides digital services and information resources to our citizens and our employees in one single place, like a "digital supermarket" platform of platforms. The SC Hub includes 10+ sets of different services and resources.
The SC Hub was ambitiously created to deliver: value; transparency into government; open data and analytics; actionable information and insight; opportunities for citizen engagement; tools for crowdsourcing and collaboration accessible and inclusive services, and efforts to achieve digital equity for our citizens and stakeholders within the smart city ecosystem.
The SC Hub has a variety of stakeholders and users, including residents, visitors, businesses, city employees, first responders, urban planners, traffic engineers, university researchers, students, and the public in general.
The City of Coral Gables is facing two primary issues with the SC Hub:
The City of Coral Gables' IT department seeks the following outcomes:
The Long Term Vision for the SC Hub:
The IT Team is exploring how a smart digital assistant on top of the SC Hub might provide a friendly, conversational and interactive user journey through the platform. The team is open to exploring recommendations on different avenues that can help us achieve similar outcomes.
The assistant would:
City of Coral Gables is looking for a research team with: