AI/ML, Data Analytics, Natural Language Processing, Open Gov, User Research
West Virginia University
The City of Coral Gables will be working with Saiph Savage, Research Assistant Professor and Director of HCI Lab, and her research team at West Virginia University to create a smart digital assistant that can guide visitors through the award-winning Coral Gables Smart City Hub. The implementation of the assistant will be a case study for broader research on methodologies and implications for the design of smart digital assistants for innovation centers. This multi-pronged project incorporates user research, design, engineering, and a longitudinal study. Read more about Dr. Savage’s civic tech research work at http://www.saiph.org/ and view the Coral Gables Smart City Hub at www.coralgables.com/smartcity.
The Coral Gables Smart City Hub (SC Hub) is an award-winning public platform that provides digital services and information resources to our citizens and our employees in one single place, like a "digital supermarket" platform of platforms. The SC Hub includes 10+ sets of different services and resources.
The SC Hub was ambitiously created to deliver: value; transparency into government; open data and analytics; actionable information and insight; opportunities for citizen engagement; tools for crowdsourcing and collaboration accessible and inclusive services, and efforts to achieve digital equity for our citizens and stakeholders within the smart city ecosystem.
The SC Hub has a variety of stakeholders and users, including residents, visitors, businesses, city employees, first responders, urban planners, traffic engineers, university researchers, students, and the public in general.
The City of Coral Gables is facing two primary issues with the SC Hub:
The City of Coral Gables' IT department seeks the following outcomes:
The Long Term Vision for the SC Hub:
The IT Team is exploring how a smart digital assistant on top of the SC Hub might provide a friendly, conversational and interactive user journey through the platform. The team is open to exploring recommendations on different avenues that can help us achieve similar outcomes.
The assistant would:
City of Coral Gables is looking for a research team with: