Communications, Process Improvement, Digitization, Education, Digital Divide, Equity
October 6, 2020
November 2, 2020
October 6, 2020 - October 19, 2020
The MBTA has 6,500 employees, about 3,000+ of whom are bus and subway/light rail drivers. Those employees do not have email addresses and must find out internal information via posted notices on bulletin boards. We are also building out an intranet. Some of these employees eventually advance to become "Inspectors," who have email addresses. Those inspectors do not receive much foundational technology training even though we have online classes available in our learning management system.
The opportunities to improve how they engage with technology to execute their jobs are immense and would improve the efficiency of our operations and transportation service. They would also improve individuals' performance, possibly leading to increased diversity at leadership levels.
These 3,000 employees are not obligated to use their personal smartphones to receive notifications or messages. Further, some employees do not have smartphones or even cell phones. These constraints make it particularly difficult to move the entirety of the MBTA forward digitally.
How might we improve operations and service using technology while being inclusive of these non-connected employees?
Academic research teams will have access to:
MBTA seeks the following outcomes: